Frequently asked questions
Frequently asked questions
Installation typically takes one to two hours, and depends on the location of your main water supply.  
Phyn Plus costs $850. Installation costs vary based on the location and complexity of your installation.
Phyn Plus is installed on the main water line, right after your water meter or where the water enters your home and before your pipes split off to the various rooms and fixtures of your home.
Phyn has partnered with the Uponor Pro Squad as the exclusive installation team for Phyn Plus.  The Uponor Pro Squad is made up of professional plumbers and water specialists, hand-selected and expertly-trained to install Phyn Plus.
No. A professional plumber, hand-selected to be a part of the Uponor Pro Squad must install Phyn Plus. These water specialists are expertly-trained to ensure that Phyn Plus is installed properly, and to meet all local code requirements.
If you already have a trusted plumber, you can have them sign up to become an Uponor Pro Squad member and to be trained to install Phyn Plus. They can sign up here.
The Uponor Pro Squad is constantly adding qualified installers to their roster. Sign up and we’ll reach out when we are ready to install in your city.
Your Uponor Pro Squad installer will obtain any permits required by local regulations before installing Phyn Plus in your home.
Phyn Plus will detect leaks in your water delivery system such as pinhole leaks, drip leaks, pipe bursts, toilet flapper leaks, and leaks in supply-line hoses to clothes and dishwashers. Phyn will also alert you if water has been running longer than normal. Phyn will not catch roof leaks and leaks or stoppages in outflow lines (e.g. a clogged sink or sewer line).
 Once installed, Phyn will learn how you normally use water in your home. After this initial learning period, which is different for every home, it will unlock the ability to turn off your water automatically in the event of an abnormally high flow. Phyn will always send you an alert when a potential leak is detected, and will give you the power to turn off your water remotely using the free Phyn app.
Yes. You will need an electrical outlet within 15 feet of where the device is installed (we recommend a GFCI equipped outlet). Phyn Plus comes with a 15-foot power cord.
Not at this time. Phyn Plus is intended for single family homes, with individual water meters. If you are unsure if your home qualifies, you can consult with an Uponor Pro Squad installer before your installation.
If your installation location is out of the range of your home’s Wi-Fi, Phyn Plus has a universal antenna port located on the bottom of the unit. Any external antenna can be plugged into this port to improve your Wi-Fi reception.
Phyn alerts of leaks and other plumbing issues via SMS and push notification from the Phyn app, available for iOS and Android devices.