Frequently asked questions
Frequently asked questions
Installation typically takes one to two hours, and depends on the location of your main water supply.
Phyn Plus costs $850. Installation is not included. We recommend that you use a licensed plumber. You can use your own plumber or find a Uponor Pro Squad member that is specially trained to install Phyn Plus.
No, Phyn does not charge you any recurring subscription fees.
Phyn Plus is installed on the main water line, right after your water meter or where the water enters your home and before your pipes split off to the various rooms and fixtures of your home.
We recommend that you use a licensed plumber to install Phyn Plus. The main water line to your home will be cut where Phyn Plus is installed. We have partnered with the Uponor Pro Squad to bring you local plumbers that have expertly-trained to ensure that Phyn Plus is installed properly, and to meet all local code requirements. You can also use your own licensed plumber.
Yes, you can use your own plumber to install Phyn Plus. We have included instructions that you can give to them in the Phyn Plus box. They must follow these instructions carefully to ensure proper installation.
Phyn Plus will detect leaks in your water delivery system such as pinhole leaks, drip leaks, pipe bursts, toilet flapper leaks, and leaks in supply-line hoses to clothes and dishwashers. Phyn will also alert you if water has been running longer than normal. Phyn will not catch roof leaks and leaks or stoppages in outflow lines (e.g. a clogged sink or sewer line).
Once installed, Phyn will learn how you normally use water in your home. After this initial learning period, which is different for every home, it will unlock the ability to turn off your water automatically in the event of an abnormally high flow. Phyn will always send you an alert when a potential leak is detected, and will give you the power to turn off your water remotely using the free Phyn app.
Yes. You will need an electrical outlet within 15 feet of where the device is installed (we recommend a GFCI equipped outlet). Phyn Plus comes with a 15-foot power cord.
Not at this time. Phyn Plus is intended for single family homes, with individual water meters. If you are unsure if your home qualifies, you can consult with an Uponor Pro Squad installer before your installation.
If your installation location is out of the range of your home’s Wi-Fi, Phyn Plus has a universal antenna port located on the bottom of the unit. Any external antenna can be plugged into this port to improve your Wi-Fi reception.
Phyn alerts of leaks and other plumbing issues via SMS and push notification from the Phyn app, available for iOS and Android devices.
Yes, Phyn Plus shows your home’s water consumption monthly, daily, hourly and even in real time.
Some insurance companies offer standard discounts that will apply to Phyn Plus. Please check with your insurance company before you purchase to see if they offer a policy discount.
We recommend that Phyn Plus be installed on pipes no larger than 1 ¼ inches.
Phyn Plus has 1” NPSM male threaded ends. When you purchase online, we include a 1” to ¾” adapter fitting in the box that can be used to transition in most installations.
Absolutely! Phyn Plus has been installed on many homes with wells.
If you have a fire sprinkler system that is standalone and is on its own branch of pipes (not integrated into the same pipes that deliver water to your fixtures) then Phyn Plus can be installed as long as it is placed after where your sprinkler line branches off. Phyn Plus should not be installed where it will interfere with your fire sprinkler operation.
Yes. If your Phyn Plus device is able to be installed so that it is “before” your irrigation lines, then your irrigation will be monitored for leaks and usage.
Phyn Plus will remain in the state it was in when the power is lost. It will not turn off your water unless it was already in the closed position. In the event of power loss, you can use the manual shut off tool included on the mounting bracket to turn your water on and off.