What is covered under this warranty?
Phyn LLC ("Phyn") warrants to the original purchaser of this Phyn product that the product shall be free of defects in design, assembly, material, or workmanship under normal conditions of use when properly installed by a Phyn-approved plumber.
What is the period of coverage for this warranty?
Phyn warrants the Phyn product for two (2) years for devices bought in the U.S. (the "Limited Warranty Period"). The term of the limited warranty begins on the date when the Phyn product is installed and connected via the installed home's wi-fi.
What will we do to correct problems?
If Phyn determines that its product was installed appropriately by an approved plumber and has failed or is defective within the scope of this limited warranty, Phyn's liability is limited, at its option, to repair or replace, free of charge, any defective Phyn product. Phyn reserves the right to discontinue any of its products without notice and disclaims any limited warranty to repair or replace any such discontinued products. In the event that Phyn is unable to repair or replace the product (for example, because it has been discontinued), Phyn will offer a credit toward the purchase of another Phyn product in an amount equal to the purchase price of the product as discounted by its natural use.
What is not covered by this warranty?
No warranties will be honored if Phyn determines that the product has not been installed by a Phyn-approved plumber, or altered or tampered with in any way. This limited warranty does not protect against acts of God such as flood, lightning, earthquake, war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e. brownouts or sags), non-authorized program, inadequate connectivity, wi-fi throughput below required levels, system equipment modification or alteration.
How to get service for your Phyn product?
1. Contact Phyn LLC at 1855 Del Amo Blvd, Torrance, CA 90501, Attn: Customer Service; call (877) 749-6792, or go to Phyn.com within 5 days of recognizing a defective Phyn product within the Limited Warranty Period.
IMPORTANT: Be prepared to provide the following information:
- The part number of the Phyn product (printed physically on the device).
- MAC address (printed on the label attached to the blue customer quick start guide).
- Name of plumber/company that installed the Phyn product.
- Copy of the original receipt
2. A Phyn customer service representative will provide the information on how to proceed with your claim.
Phyn reserves the right to review the damaged Phyn product. The damaged product must remain available for inspection until the claim is finalized. Whenever claims are settled, Phyn reserves the right to be subrogated under any existing insurance policies the purchaser may have.
Any product that has either been repaired or replaced under this limited warranty will be covered by the terms of this limited warranty for the longer of (a) ninety (90) days from the date of installation of the repaired product or replacement product, or (b) the remainder of the Limited Warranty Period.
How does the state law relate to the warranty?
THIS WARRANTY CONTAINS THE SOLE WARRANTY OF PHYN. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR, EXCEPT AS REQUIRED BY LAW, IMPLIED, INCLUDING THE IMPLIED WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND SUCH IMPLIED WARRANTIES, IF ANY, ARE LIMITED IN DURATION TO THE TERM OF THIS WARRANTY.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
IN NO EVENT SHALL PHYN BE LIABLE FOR INCIDENTAL, SPECIAL, DIRECT, INDIRECT, CONSEQUENTIAL OR MULTIPLE DAMAGES SUCH AS, BUT NOT LIMITED TO, DAMAGE TO REAL OR PERSONAL PROPERTY, LOST BUSINESS OR PROFITS ARISING OUT OF THE SALE OR USE OF ANY PHYN PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IT IS EXPRESSLY UNDERSTOOD THAT PHYN SALES REPRESENTATIVES, DISTRIBUTORS AND PLUMBING PROFESSIONALS HAVE NO EXPRESS OR IMPLIED AUTHORITY TO BIND PHYN TO ANY AGREEMENT OR WARRANTY OF ANY KIND WITHOUT THE EXPRESS WRITTEN CONSENT OF PHYN.
This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental, consequential, or other damages, so the above limitations may not apply to you.