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For customer support please visit the help center. To open a ticket please use the Contact Us button at the bottom of the help center.
Phyn is committed to security. if you discover an issue please use the vulnerability disclosure form. Thank you.
What can we help you with?
Phyn Is Closed for the Labor Day Holiday
Phyn will re-open Tuesday, September 7th at 8:00 AM PDT
The answers to most common support issues can be found at the Phyn Help Center: https://www.phyn.com/help-center/
These include:
- The Phyn Just Shut Off My Water: https://www.phyn.com/help/the-phyn-plus-just-shut-off-my-water-how-do-i-turn-my-water-back-on/
- How Do I Operate the Shutoff Valve: https://www.phyn.com/help/how-do-i-operate-the-shutoff-valve-on-the-phyn-plus/
- Understanding Leak Alerts: https://www.phyn.com/help/understanding-leak-alerts/
- I Received a Plumbing Check Alert, What Does It Mean: https://www.phyn.com/help/i-got-a-plumbing-check-leak-alert-from-phyns-plumbing-check-what-does-this-mean/
- Why Did The Phyn Turn Off My Water After A Flow Alert: https://www.phyn.com/help/why-did-the-phyn-plus-shut-off-my-water-after-i-received-an-unusual-flow-alert/
For Urgent Issues, You Can Email: help@phyn.com
- Urgent Issues: No water to the home after following the instructions outlined above or a major water leak
Note: Emails of a Non-Urgent Nature Will Not Receive A Reply
Normal Support Hours are Monday through Friday from 8:00 am to 5:00 pm PST excluding major Holidays.