Frequently asked questions
How long will it take to install Phyn Plus in my home?
Installation typically takes one to two hours, and depends on the location of your main water supply.
How much does Phyn Plus cost?
Phyn Plus costs $850. Installation is not included. We recommend that you use a licensed plumber. You can use your own plumber or find a Uponor Pro Squad member that is specially trained to install Phyn Plus.
Are there subscription or recurring fees to use Phyn?
No, Phyn does not charge you any recurring subscription fees.
Where is Phyn Plus installed?
Phyn Plus is installed on the main water line, right after your water meter or where the water enters your home and before your pipes split off to the various rooms and fixtures of your home.
Can I install Phyn Plus myself?
We recommend that you use a licensed plumber to install Phyn Plus. The main water line to your home will be cut where Phyn Plus is installed. We have partnered with the Uponor Pro Squad to bring you local plumbers that have expertly-trained to ensure that Phyn Plus is installed properly, and to meet all local code requirements. You can also use your own licensed plumber.
Can I have my own plumber install Phyn Plus?
Yes, you can use your own plumber to install Phyn Plus. We have included instructions that you can give to them in the Phyn Plus box. They must follow these instructions carefully to ensure proper installation.
What types of leaks will Phyn Plus find?
Phyn Plus will detect leaks in your water delivery system such as pinhole leaks, drip leaks, pipe bursts, toilet flapper leaks, and leaks in supply-line hoses to clothes and dishwashers. Phyn will also alert you if water has been running longer than normal. Phyn will not catch roof leaks and leaks or stoppages in outflow lines (e.g. a clogged sink or sewer line).
Will Phyn Plus automatically turn off my water in the event of a leak?
Once installed, Phyn will learn how you normally use water in your home. After this initial learning period, which is different for every home, it will unlock the ability to turn off your water automatically in the event of an abnormally high flow. Phyn will always send you an alert when a potential leak is detected, and will give you the power to turn off your water remotely using the free Phyn app.
Do I need an electrical outlet near where Phyn Plus will be installed?
Yes. You will need an electrical outlet within 15 feet of where the device is installed (we recommend a GFCI equipped outlet). Phyn Plus comes with a 15-foot power cord.
I live in (or manage) a multi-family apartment building. Will Phyn Plus work for me?
Phyn Plus is intended for single family homes, with individual water meters. However, some multi-family dwellings that have individual plumbing lines and meters for each unit are compatible with Phyn Plus. Typically a PRV will also need to be installed in each unit as well.
What if I have a weak Wi-Fi signal where Phyn Plus will be installed?
If your installation location is out of the range of your home’s Wi-Fi, Phyn Plus has a universal antenna port located on the bottom of the unit. Any external antenna can be plugged into this port to improve your Wi-Fi reception.
How will Phyn alert me when there is a leak?
Phyn alerts of leaks and other plumbing issues via SMS and push notification from the Phyn app, available for iOS and Android devices.
Does Phyn Plus tell me how much water is being used in my home?
Yes, Phyn Plus shows your home’s water consumption monthly, daily, hourly and even in real time. It also shows you how much water you use by fixture type (showers, sinks, tubs, etc…).
Do I get a discount on my homeowners insurance if Phyn Plus is installed?
Some insurance companies offer standard discounts that will apply to Phyn Plus. Please check with your insurance company before you purchase to see if they offer a policy discount.
What pipe size can Phyn Plus be installed on?
We recommend that Phyn Plus be installed on pipes no larger than 1 ¼ inches.
What is the diameter of the threaded ends on Phyn Plus?
Phyn Plus has 1” NPSM male threaded ends. When you purchase online, we include a 1” to ¾” adapter fitting in the box that can be used to transition in most installations.
Can I install Phyn Plus on my home if I have a well?
Absolutely! Phyn Plus has been installed on many homes with wells.
Can I install Phyn Plus if I have a fire sprinkler system?
If you have a fire sprinkler system that is standalone and is on its own branch of pipes (not integrated into the same pipes that deliver water to your fixtures) then Phyn Plus can be installed as long as it is placed after where your sprinkler line branches off. Phyn Plus should not be installed where it will interfere with your fire sprinkler operation.
Does Phyn Plus monitor my irrigation system for leaks and usage?
Yes. If your Phyn Plus device is able to be installed so that it is “before” your irrigation lines, then your irrigation will be monitored for leaks and usage.
What happens to Phyn Plus if my home loses power?
Phyn Plus will remain in the state it was in when the power is lost. It will not turn off your water unless it was already in the closed position. In the event of power loss, you can use the manual shut off tool included on the mounting bracket to turn your water on and off.
Does Phyn Plus come with a guarantee?
When Phyn Plus is purchased and installed by a member of the Uponor Pro Squad, you will receive the benefits of an additional year of warranty and a guarantee covering up to $3000 of your insurance deductible, if Phyn Plus misses a leak that causes damage. See warranty for specific details. Phyn Plus units purchased online and installed by a member of the Uponor Pro Squad are not eligible for these additional benefits.