FAQ
Does Phyn Plus come with a guarantee?

When Phyn Plus is purchased and installed by a member of the Uponor Pro Squad, you will receive the benefits of an additional year of warranty and a guarantee covering up to $3000 of your insurance deductible, if Phyn Plus misses a leak that causes damage. See warranty for specific details. Phyn Plus units purchased online and installed by a member of the Uponor Pro Squad are not eligible for these additional benefits.

Does Phyn Plus monitor my irrigation system for leaks and usage?

 If your Phyn Plus device is able to be installed so that it is “before” your irrigation lines, then your irrigation will be monitored for leaks and usage.

Can I install Phyn Plus if I have a fire sprinkler system?

If you have a fire sprinkler system that is standalone and is on its own branch of pipes (not integrated into the same pipes that deliver water to your fixtures) then Phyn Plus can be installed as long as it is placed after where your sprinkler line branches off. Phyn Plus should not be installed where it will interfere with your fire sprinkler operation.

Can I install Phyn Plus on my home if I have a well?

Absolutely! Phyn Plus has been installed on many homes with wells.

What is the diameter of the threaded ends on Phyn Plus?

Phyn Plus has 1” NPSM male threaded ends. When you purchase online, we include connectors in the box: 3/4″ Water Meter Coupling Complete with Gasket, 1″ NPSM, 2-1/2″ Length, 3/4″ NPT.

Does Phyn Plus tell me how much water is being used in my home?

Yes, Phyn Plus shows your home’s water consumption monthly, daily, hourly and even in real time. It also shows you how much water you use by fixture type (showers, sinks, tubs, etc…).

How will Phyn alert me when there is a leak?

Phyn alerts of leaks and other plumbing issues via SMS and push notification from the Phyn app, available for iOS and Android devices.

What if I have a weak Wi-Fi signal where Phyn Plus will be installed?

If your installation location is out of the range of your home’s Wi-Fi, Phyn Plus has a universal antenna port located on the bottom of the unit. Any external antenna can be plugged into this port to improve your Wi-Fi reception.

Do I need an electrical outlet near where Phyn Plus will be installed?

Yes. You will need an electrical outlet within 15 feet of where the device is installed (we recommend a GFCI equipped outlet). Phyn Plus comes with a 15-foot power cord.

What types of leaks will Phyn Plus find?

Phyn Plus will detect leaks in your water delivery system such as pinhole leaks, drip leaks, pipe bursts, toilet flapper leaks, and leaks in supply-line hoses to clothes and dishwashers. Phyn will also alert you if water has been running longer than normal. Phyn will not catch roof leaks and leaks or stoppages in outflow lines (e.g. a clogged sink or sewer line).

Can I have my own plumber install Phyn Plus?

Yes, you can use your own plumber to install Phyn Plus. We have included instructions that you can give to them in the Phyn Plus box. They must follow these instructions carefully to ensure proper installation.

Can I install Phyn Plus myself?

We recommend that you use a licensed plumber to install Phyn Plus. The main water line to your home will be cut where Phyn Plus is installed. We have partnered with the Uponor Pro Squad to bring you local plumbers that have expertly-trained to ensure that Phyn Plus is installed properly, and to meet all local code requirements. You can also use your own licensed plumber.

Where is Phyn Plus installed?

Phyn Plus is installed on the main water line, right after your water meter or where the water enters your home and before your pipes split off to the various rooms and fixtures of your home.

Are there subscription or recurring fees to use Phyn?

No, Phyn does not charge you any recurring subscription fees.

How much does Phyn Plus cost?

Phyn Plus costs $699. Installation is not included. We recommend that you use a licensed plumber. You can use your own plumber or find a Uponor Pro Squad member that is specially trained to install Phyn Plus.

How long will it take to install Phyn Plus in my home?

Installation typically takes one to two hours, and depends on the location of your main water supply.