If you are unable to pair the Phyn device with either the Google Pixel, Pixel 2 or Pixel 3 device, upgrade to the latest Phyn App to resolve. If you are still unable to pair after upgrading to the latest Phyn App…

If the error message “Payment not completed” is displayed when attempting to download the iOS Phyn App from the App Store, that is an indication that you need to update the payment method associated with your Apple ID.  Follow the instructions provided by Apple to change this information directly on your iPhone or iPad, or through iTunes on your MAC or PC

You must enter a mobile phone number when prompted during account setup.  The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging.  Such messaging requires that you are on a mobile phone and not on a landline phone.  If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.

Your Phyn account can only be accessed on an Android or Apple device (mobile phone or tablet) using the Phyn app.  The Phyn app is available for download in the Apple App store and Google Play. 

Phyn Plus will notify you in the event of unusual water usage that could potentially be a water leak.Phyn Plus may also notify you of water usage that it does not recognize and ask you to identify the fixture in your home that generated the notification in order to “learn” what is normal water usage in your home.

The water flow animation will appear in the Activity Monitor tab:​When water is being used within your internal plumbing networkWhen your water is turned on after having been previously shut off either manually or through the Phyn App

If you are prompted to enter your Username and Password every time you launch the Phyn App on your Android Samsung, Pixel or Lenovo phone, follow these steps to resolve…

The Phyn Plus device is always sending information on your water usage to the cloud.  The water usage information is analyzed in the cloud by ML machine-learning algorithms to detect signs of unusual water activity.  “Unusual” water activity is determined by a combination of factors: time and amount of water usage (in gpm – Gallons per minute) as outlined in the chart below.Unusual water activity may be normal water usage, or it may be an indication of a leak.  You will be asked questions about the activity to determine whether the activity is normal or a potential leak.  This information will permit the application to learn about your normal water usage.  Once the application has learned the unique water usage signature for that fixture, you will no longer receive water usage alerts for that fixture.

The Phyn Plus works best with WPA2 (Wi-Fi Protected Access II) security protocol.  WPA2 has been required on all Wi-Fi CERTIFIED products since 2006.  The Phyn Plus supports connections to routers configured to use these Wi-Fi security protocols:WEP – Not recommended – Networks using WEP can be easily hacked – See belowWPA2 Personal (aka WPA2-PSK, PSK2, WPA2-PSK (AES only – not TKIP), WPA2-PSK/AES)

The Phyn Plus device has a female RP-SMA antenna port (with outer threads and a male center pin) located underneath the rubberized port access flap on the end of the device that can be connected to an external Wi-Fi antenna.Any 2.4Ghz Wi-Fi antenna with a male RP-SMA port, (which has inner threads and a center receptacle instead of a male pin), can be used.Mid-range Wi-Fi external antennas provide a boost of about 9-11 dBi are available.