A Broadband Internet connection is required for the Phyn Plus. The Internet connection for the Phyn Plus should be: Broadband speed, i.e. high-speed DSL, Fiber, Cable, Satellite, etc. “Always on” Available at the location where the Phyn Plus is installed Not on plan that is restricted by data caps or data throttling.** **The Phyn Plus… Read more »
The Phyn App currently supports the following languages: English Spanish French Finnish Swedish German – coming soon! If you would like to use the Phyn App in one of the supported languages, just change your phone’s Settings to use that language as it’s default. For example, if your phone’s default language setting is English, just… Read more »
If you are unable to create your Phyn Account because your cell phone is not receiving the 6-digit code, the issue is usually caused by your cell phone number having SMS Short Code Messaging blocked by your wireless phone carrier. Note: Some wireless phone carriers in the USA, such as T-Mobile, automatically block short code… Read more »
I got a “Freeze Emergency Alert” – what does that mean and what should I do? Phyn sends a Freeze Emergency alert when it detects that ice crystals have fully formed in your pipes and are constricting the flow of water which can quickly increase your water pressure to dangerous levels. When you receive this… Read more »
I got a “Freeze Warning” alert what does this mean and what should I do? Phyn sends a Freeze Warning alert when it detects that ice crystals have started to form inside your pipes causing the water pressure to gradually rise from your normal baseline pressure. When you receive this message you should take action… Read more »
Starting with the release of version 3.3.1 of the Phyn App for US and Canada, Phyn users will have the ability to compare their water usage to the water usage of other Phyn users of the same size household. The water usage comparison feature has been added to the Water Use Plus Beta section of… Read more »
You can change the number of residents you configured from time to time in order to provide the correct data for average water usage comparison. Here’s how: Launch the Phyn App Tap Menu Tap Account Tap Home Tap Residents Adjust the number of residents by tapping the + or – boxes to set the total… Read more »
Unfortunately at this time there is no way to change the email address you set up for your Phyn Account. You must delete your Phyn Account on the Phyn App and recreate your Phyn Account using the new email account. Here’s how: Launch the Phyn App Tap Menu > Account > Delete Account Enter the… Read more »
IFTTT (If This Then That) helps you connect all of your different apps and devices. When you sign up for a free IFTTT account, you can turn on Applets that help your apps and devices work together to do specific things they couldn’t do otherwise. How can I gets started with IFTTT? In order to use IFTTT with your Phyn account,… Read more »
If you are unable to pair your Phyn device to your home network and the message “Pairing Error FirmwareError5 Please try pairing again” is displayed, this is an indication that your home network does not have access to the Internet. During Pairing, the device firmware checks the network for Internet connectivity, specifically for the presence… Read more »