Choose the product you need help with…

Popular Articles

Do I have to enter a mobile phone number to set up my Phyn account on the Phyn app? Can I enter a landline phone number instead?

You must enter a mobile phone number when prompted during account setup.  The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging.  Such messaging requires that you are on a mobile phone and not on a landline phone.  If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.

Read More »

What types of Wi-Fi security protocols do Phyn devices support?

The Phyn Plus works best with WPA2 (Wi-Fi Protected Access II) security protocol.  WPA2 has been required on all Wi-Fi CERTIFIED products since 2006.  The Phyn Plus supports connections to routers configured to use these Wi-Fi security protocols:WEP – Not recommended – Networks using WEP can be easily hacked – See belowWPA2 Personal (aka WPA2-PSK, PSK2, WPA2-PSK (AES only – not TKIP), WPA2-PSK/AES)

Read More »

Cant find what you're looking for?

What can we help you with?

Or give us a call at (877) 749-6792

Support Hours: M-F 8am to 5pm PST