Set-up and pairing

Wi-Fi connectivity

Understanding alerts

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Phyn

Smart Water Assistant

Phyn Plus

Smart Water Assistant

Popular Articles

Will Phyn Smart Water Assistant work if my home is on a well?
Yes, Phyn will work if your home is on a well water system.… Read More
Will Phyn Smart Water Assistant work if I live in a condo or multi-unit dwelling?
Phyn Smart Water Assistant is meant for single family homes or other structures that are individually plumbed. Phyn can work in a condo or multi-unit dwelling if certain conditions are… Read More
Will Phyn capture usage and leaks in my irrigation?
Phyn will capture your irrigation use and monitor for leaks if your irrigation is after (or downstream) of your Pressure Regulating Valve (PRV) or if it is branched after the… Read More
When does the animation of water flowing in Phyn app appear?
  The water flow animation will appear in the Activity Monitor tab: ​When water is being used within your internal plumbing network When your water is turned on after having… Read More
Why does Plumbing Check send me an alert every time even though I know I don't have a leak?
If plumbing check sends you an alert, it is typically caused by one of two things: You have a leak that you are unaware of, potentially a pinhole leak in… Read More
Why does my water use show up as a range?
Phyn Smart Water Assistant uses the characteristics of the pressure change of your water to correlate the amount of water being used by a fixture. It therefore shows you a… Read More
Why am I receiving a message that the Phyn is not sending data?
Note: If you have turned off your water, Phyn will send this alert message once per day. This is normal behavior for homes where the water has been turned off.… Read More
I am asked for my username and password every time I launch the Phyn App on my Android Samsung, Pixel or Lenovo phone?
If you are prompted to enter your Username and Password every time you launch the Phyn App on your Android Samsung, Pixel or Lenovo phone, follow these steps to resolve:… Read More
Why am I not seeing Water Usage events in Water Use Plus, I can't run plumbing checks and I'm getting "Phyn is having trouble communicating with your device" messages?
Customers experiencing this issue will experience all of the following: Activity Monitor in the Phyn App will show values for Temperature, Pressure and Flow Water Use Plus in the Phyn… Read More
When will I start to see improvements to fixture identification?
At launch Phyn Smart Water Assistant will be in its “learning state,” listening to water use and the feedback that you give it, but it will not be applying any… Read More

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