If you are unable to pair the Phyn device with either the Google Pixel, Pixel 2 or Pixel 3 device, upgrade to the latest Phyn App to resolve. If you are still unable to pair after upgrading to the latest Phyn App…

If the error message “Payment not completed” is displayed when attempting to download the iOS Phyn App from the App Store, that is an indication that you need to update the payment method associated with your Apple ID.  Follow the instructions provided by Apple to change this information directly on your iPhone or iPad, or through iTunes on your MAC or PC

You must enter a mobile phone number when prompted during account setup.  The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging.  Such messaging requires that you are on a mobile phone and not on a landline phone.  If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.

Your Phyn account can only be accessed on an Android or Apple device (mobile phone or tablet) using the Phyn app.  The Phyn app is available for download in the Apple App store and Google Play. 

If you are prompted to enter your Username and Password every time you launch the Phyn App on your Android Samsung, Pixel or Lenovo phone, follow these steps to resolve…

To resolve this issue, follow these steps: First, scroll up to each field and delete the values, i.e. phone number that is displayed. Then re-enter the information for each field, being careful to not enter additional spaces to the right of the phone number once it appears in the field.  You can highlight the area to the right of each field and tap delete to make sure as shown in the image below. Tap Create which should no longer be grayed out…

If you are unable to complete the Account Sign Up process because the Phyn App dispays “This email is already in use”, it is an indication that the account failed to display the step to authenticate the 6-digit verification code that was sent as an SMS message to the phone.  This could occur if you tapped Create and received a verification code and failed to enter it on the App.The email address does exist, but it is in an “unconfirmed” state since it never went through the step to input the 6-digit verification code.To resolve, follow these steps.Force close the Phyn AppLaunch the Phyn AppTap Login

If you are unable to launch the Phyn App and instead see the error message, “Your phone is offline” at the top of the screen, this is an indication that you do not have cellular or Wi-Fi data connectivity.  The Phyn App requires data connectivity to work…

Phyn sends High Base Pressure alerts when the base water pressure is high. Over time high pressure could compromise your pipes and damage your appliances such as your washing machine and dishwasher.We suggest you get a Pressure Reducing Valve (PRV) installed.  PRVs can be a key component to maintaining a leak free home.If you have an existing PRV installed the base pressure may need to be adjusted lower.

A total of 6 Phyn devices can be added to a Phyn account using the latest version of the Phyn App. The Multi-Home Support feature of the Phyn App is perfect for people who own a vacation home or a rental property! It is easy to setup multiple Phyn Devices using the Phyn App…