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Do I have to enter a mobile phone number to set up my Phyn account on the Phyn app? Can I enter a landline phone number instead?

You must enter a mobile phone number when prompted during account setup.  The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging.  Such messaging requires that you are on a mobile phone and not on a landline phone.  If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.

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Phyn Is Closed for the Thanksgiving Holiday

Phyn will re-open Monday 30 November at 8:00 AM PST

The answers to most common Support issues can be found at the Phyn Help Center:

These include:
The Phyn Just Shut Off My Water
How Do I Operate the Shutoff Valve
Understanding Leak Alerts
I Received a Plumbing Check Alert, What Does It Mean
Why Did The Phyn Turn Off My Water After A Flow Alert

For Urgent Issues, You Can Email:
• Urgent Issues: No water to the home after following the instructions outlined above or a major water leak
Note: Emails of a Non-Urgent Nature Will Not Receive A Reply

Normal Support Hours are Monday through Friday from 8:00 am to 5:00 pm PST excluding Major Holidays.

What can we help you with?

Or give us a call at (877) 749-6792

Support Hours: M-F 8am to 5pm PST