Popular Articles
If you are unable to pair the Phyn device with either the Google Pixel, Pixel 2 or Pixel 3 device, upgrade to the latest Phyn App to resolve. If you are still unable to pair after upgrading to the latest Phyn App…
If the error message “Payment not completed” is displayed when attempting to download the iOS Phyn App from the App Store, that is an indication that you need to update the payment method associated with your Apple ID. Follow the instructions provided by Apple to change this information directly on your iPhone or iPad, or through iTunes on your MAC or PC
You must enter a mobile phone number when prompted during account setup. The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging. Such messaging requires that you are on a mobile phone and not on a landline phone. If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.
Your Phyn account can only be accessed on an Android or Apple device (mobile phone or tablet) using the Phyn app. The Phyn app is available for download in the Apple App store and Google Play.
The water flow animation will appear in the Activity Monitor tab:When water is being used within your internal plumbing networkWhen your water is turned on after having been previously shut off either manually or through the Phyn App
If you are prompted to enter your Username and Password every time you launch the Phyn App on your Android Samsung, Pixel or Lenovo phone, follow these steps to resolve…
What can we help you with?
Phyn Is Closed for the Thanksgiving Holiday
Phyn will re-open Monday 30 November at 8:00 AM PST
The answers to most common Support issues can be found at the Phyn Help Center: https://www.phyn.com/help-center/
These include:
• The Phyn Just Shut Off My Water
• How Do I Operate the Shutoff Valve
• Understanding Leak Alerts
• I Received a Plumbing Check Alert, What Does It Mean
• Why Did The Phyn Turn Off My Water After A Flow Alert
For Urgent Issues, You Can Email: help@phyn.com
• Urgent Issues: No water to the home after following the instructions outlined above or a major water leak
Note: Emails of a Non-Urgent Nature Will Not Receive A Reply
Normal Support Hours are Monday through Friday from 8:00 am to 5:00 pm PST excluding Major Holidays.
