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“Payment Not Completed” Error message – Unable to download iOS Phyn App from App Store
If the error message “Payment not completed” is displayed when attempting to download the iOS Phyn App from the App Store, that is an indication that you need to update the payment method associated with your Apple ID. Follow the instructions provided by Apple to change this information directly on your iPhone or iPad, or through iTunes on your MAC or PC
Do I have to enter a mobile phone number to set up my Phyn account on the Phyn app? Can I enter a landline phone number instead?
You must enter a mobile phone number when prompted during account setup. The Phyn App is designed to send messages to your mobile phone using both SMS and in-app push messaging. Such messaging requires that you are on a mobile phone and not on a landline phone. If you enter a landline phone number instead of a mobile phone number, an error message will be displayed.
Can I access my Phyn account on a computer?
Your Phyn account can only be accessed on an Android or Apple device (mobile phone or tablet) using the Phyn app. The Phyn app is available for download in the Apple App store and Google Play.
I am asked for my username and password every time I launch the Phyn App on my Android Samsung, Pixel or Lenovo phone?
If you are prompted to enter your Username and Password every time you launch the Phyn App on your Android Samsung, Pixel or Lenovo phone, follow these steps to resolve…
What is “Auto Shutoff” and how does it work?
Auto Shutoff is a feature that allows Phyn Plus to automatically shut off the water to your home in the case of a leak.Auto Shutoff is disabled by default until Phyn has enough help to determine when it is appropriate to shut off your water. Once it has enough information from your home’s water use, you will receive a notification to let you know that it is ready.You can also choose to turn the Auto Shutoff feature on at any point, but we advise that you should wait until the system has learned enough about your home’s water usage.
Phyn app error message: “Your phone is offline”
If you are unable to launch the Phyn App and instead see the error message, “Your phone is offline” at the top of the screen, this is an indication that you do not have cellular or Wi-Fi data connectivity. The Phyn App requires data connectivity to work…
