If the error message “Unable to Join the Network” appears when attempting to connect to your Phyn Plus device, follow these steps to resolve.Locate the Phyn Plus device again under available Wi-Fi devicesTap on the Phyn Plus again to connect.Note: It may take 2 times to connect successfully without the error message being displayed.
If you have downloaded the latest Phyn App version 1.3.1, you can check daily, monthly and hourly water consumption using the Phyn Plus device. Just tap the Menu icon > Consumption.Total Water Usage is displayed by Month and Year as measured in Gallons. Each screen is scrollable to the right or the left.
Plumbing Check SchedulerUsing the Plumbing Check Scheduler you can schedule the times you want Plumbing Check to run on the Phyn App. You can also disable Automatic Plumbing checks temporarily if you wish. Note: Phyn App version 2.2.0 or Higher required. Here’s how!Schedule when Plumbing Check Automatic Tests will run
The shutoff valve on the Phyn Plus device can be operated using several methods. The shutoff valve can even be operated manually in the event of a power outage.Shutoff valve operation (on the Phyn App)Launch the Phyn app on your phoneTap the Menu icon in the upper left-hand cornerTap the toggle switch at the bottom of the pageThe shutoff valve will engage to stop water flowThe LED display will display a “blocked” display showing water flowing on
Note: Only perform the steps to hard reset the Phyn Plus device when instructed to do so by Phyn Customer Support. A hard reset will delete Wi-Fi settings, and non-uploaded sensor data including Water Use consumption data.Follow these steps to reset the Phyn Plus device to factory settings (updated firmware version)With the unit powered on, locate the blue Action button on the top of the unit. (If the unit is installed horizontally, the button will be on the side)
If your Phyn device is unable to see your network SSID in the list of available Wi-Fi networks that is an indication that one of these conditions may exist:The wireless network is down or offlineThe wireless router is online but needs to be rebootedThe network administrator has disabled SSID broadcast in the router settings
Phyn sends High Base Pressure alerts when the base water pressure is high. Over time high pressure could compromise your pipes and damage your appliances such as your washing machine and dishwasher.We suggest you get a Pressure Reducing Valve (PRV) installed. PRVs can be a key component to maintaining a leak free home.If you have an existing PRV installed the base pressure may need to be adjusted lower.
Phyn sends you an alert when it has noticed an unusually high flow rate of water in your home that has lasted at least 3 minutes or has used at least 50 gallons of water.If Phyn’s Auto Shutoff is enabled, you will receive a second alert 2 minutes after the first alert is issued. If you do not respond to this second alert within 2 minutes, Phyn will shut your water off.