If you are having issues pairing the Phyn App with your Phyn Plus device or pairing the Phyn Plus device to your network, here are some tips that can help:
- Before you begin the process, make sure your phone is connected to Wi-Fi or to your cellular network when you first launch the app, before you connect to “Phyn.Plus.XXX”
- Since your Phyn Plus device will need to be able to connect to your Wi-Fi network, verify that you have Wi-Fi coverage at the location where the Phyn Plus is installed, i.e. the basement. Your home network SSID should be visible at that location. If the SSID is not visible, follow these steps to troubleshoot.
- The first step of the process is to connect the Phyn App on your phone, to your Phyn Plus device. Stand close to the Phyn Plus device while you are connecting your phone to the device.
- The second step of the process is to connect the Phyn Plus device to your Home Network. If your Wi-Fi network is located too far away from the location of the Phyn Plus device, this pairing process will fail. If it continues to fail, you may need to either relocate your router a bit closer to the location of the Phyn Plus device, or purchase an external Wi-Fi antenna.