I am unable to complete the account sign up in the Phyn App. The “Create” button is grayed-out.

 

If you are unable to complete the steps to Sign Up for your Phyn Account because the “Create” button is grayed out, this is an indication that you have entered a  space or spaces to the right of one of the required fields.

To resolve, follow these steps:

  1. Scroll up to each field and delete the values, i.e. phone number that is displayed
  2. Re-enter the information for each field, being careful to not enter additional spaces to the right of the phone number once it appears in the field.  You can highlight the area to the right of each field and tap delete to make sure as shown in the image below.
  3. Tap Create which should no longer be grayed out

Create field grayed out at Sign Up screen

 

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