When does the animation of water flowing in Phyn app appear?

The water flow animation will appear in the Activity Monitor tab:

  • ​When water is being used within your internal plumbing network
  • When your water is turned on after having been previously shut off either manually or through the Phyn App

The water flow animation in the Phyn App will not appear in the Activity Monitor tab:

  • When there is no water usage within your internal plumbing network
  • After your water is turned off by engaging the Shutoff Valve either through the App or manually
  • When the app is in the process of asking you to identify an unusual water event

Cant find what you're looking for?

What can we help you with?

Phyn Is Closed for Independence Day

Phyn will re-open Tuesday, 05 July at 8:00 AM PST

The answers to most common support issues can be found at the Phyn Help Center: https://www.phyn.com/help-center/

These include:

For Urgent Issues, You Can Email: help@phyn.com

  • Urgent Issues: No water to the home after following the instructions outlined above or a major water leak

Note: Emails of a Non-Urgent Nature Will Not Receive A Reply

Normal Support Hours are Monday through Friday from 8:00 am to 5:00 pm PST excluding major Holidays.

What can we help you with?

Or give us a call at (877) 749-6792

Support Hours: M-F 8am to 5pm PST