<strong>I got a “Low Flow Alert” – what does that mean and what should I do?</strong>

Phyn sends you an alert when it has noticed an unusual flow of water in your home that has lasted at least 20 minutes and has used at least 6 gallons of water. If Phyn’s Auto Shutoff is enabled, you will receive a second alert 10 minutes after the first alert is issued. If you do not respond to this second alert within 15 minutes, Phyn will shut your water off.

You can view more information about your alert in the “Alerts” section of the app on the top right of the screen. If the alert shows up in the “Active” panel, that means that the water activity is still going on and has not resolved itself. If the alert appears in the “Resolved” panel, the unusual water use has concluded and you will see when it was “last detected”. For instance, if you left a hose running and then turned it off after an alert has been issued, it would now appear as resolved.

Typically a Low Flow Alert is the result of minor activity, such as a faucet dripping or left open, or a spigot left on. Another frequent cause of this alert is a leaking toilet flapper, which may result in a constant filling of your toilet tank.

If you are at your property, you should listen for water flow and do a visual inspection of your property. If you cannot find the source of the alert you can run a series of Plumbing Checks to try to isolate the source of the leak. To do this, turn off the water from a faucet or toilet manually by turning the stop located at the fixture. Run a Plumbing Check from the Phyn app, and if the result comes back normal, you have found the source of the issue. If the result comes back with a problem, you can move on to the next fixture. If you cannot find the source of the leak in this manner, we suggest you consult your plumber.

If you are not at your property, we suggest you turn the water off remotely using the Phyn app until you can get on site, or call your plumber for assistance.If you know the source of the alert and it is not a leak, help teach Phyn by clicking on the alert and then selecting “Tell Us” at the bottom of the screen. The more feedback you provide through the Phyn App, the faster the Phyn App will learn and will stop sending you alerts the next time that activity occurs.

<em>Note: The flow and elapsed time threshold values for the Flow Alert mentioned above are the predefined default thresholds. </em>

<em>After 21 days of the device being installed, the thresholds are updated based on the water usage pattern at the home. These thresholds are updated every 24 hours based on water usages in the last 24 hours. If there is no water usage in a house on a certain day the thresholds will not be updated.</em>

<em>This means that if a Phyn Plus user continuously uses more water than the predefined threshold then the thresholds will be longer. If a user continuously uses less water than the predefined threshold then the thresholds will be shorter.</em>